FAQ

Frequently Asked Questions (FAQ) — Pawsome Hub

1. Where do you ship from?
All orders are shipped directly from our warehouse in Chino, California, USA.

2. How long does delivery take?
Orders typically arrive within 3 to 5 business days — 1 business day for processing plus 2 to 4 business days in transit.

3. Do you really offer free shipping?
Yes! We offer 100% Free Standard Shipping on all orders within the United States, with no hidden shipping costs.

4. How do I track my order?
Once your order ships, you'll get a confirmation email with a tracking number so you can follow your package every step of the way.

5. What's your return policy?
You can request a return within 30 days of receiving your item, as long as it's in its original packaging. Check our [Refund & Return Policy] page for full details.

6. Can I modify or cancel my order after placing it?
Yes — just email us at support@pawsomehub.store within 12 hours of placing your order. Once processing begins, we may not be able to make changes.

7. Will I be charged any hidden fees?
Never. We're all about transparency — the price you see at checkout is the price you pay, with no surprise charges.

8. What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, JCB, Visa Electron, Discover, and Diners Club.

9. What if my order arrives damaged?
We're sorry to hear that! Contact us right away at support@pawsomehub.store with your order number and a photo of the damaged item, and we'll quickly arrange a replacement or refund.

10. How can I get in touch with support?
We're happy to help! Reach us through: