Refund policy

At Pawsome Hub, your satisfaction matters to us. If something about your order isn't quite right, we're here to make it easy to fix. Here's everything you need to know about returns and refunds.

1. Return Window

You have 30 calendar days from the date of delivery to request a return. To qualify, the item must be unused, in its original packaging, and include all tags or accessories that came with it.

2. Starting a Return

To begin the process, email us at support@pawsomehub.store with your order number and the reason for the return. Once approved, we'll send you clear instructions on where and how to send your item back.

3. Who Covers Return Shipping?

• Damaged or Defective Items: We'll cover it — you'll receive a prepaid return shipping label at no cost.
• Change of Mind: If you simply decide the item isn't for you, return shipping costs will be your responsibility.

4. How Refunds Work

Once your returned item reaches our warehouse and passes inspection, we'll let you know whether your refund has been approved.

• Approved refunds are issued to your original payment method within 5 to 7 business days.
• Keep in mind your bank or card provider may take a little extra time to post the refund to your account.

5. Items That Can't Be Returned

For safety and hygiene reasons, some items — such as opened pet food, used grooming or feeding products, or items showing signs of misuse — can't be returned. If you're unsure whether your item qualifies, just reach out and we'll clarify.

6. Need an Exchange?

The quickest way to get the right item is to return what you have, and once that return is approved, place a new order for the item you actually want.

7. Cancelling an Order

Want to cancel? Email us at support@pawsomehub.store within 12 hours of placing your order. Once your order has been processed and shipped, we're unable to cancel it — you'll need to follow our standard return process after it arrives.

Contact Us

Questions about your return or refund? We're happy to help:

• Email: support@pawsomehub.store
• Phone: +1 407-986-3172
• Return Address: 13955 Central Ave, Chino, CA 91710, United States